Customer Service Course

Level 1 Certificate in Customer Service
Level 2 Diploma in Customer Service
Level 3 Diploma in Customer Service
level 4 Diploma in Customer Service

  • Deal with customers face to face
  • Recognise and deal with customer queries, requests and problems
  • Develop customer relationship
  • Communicate using Customer Service language
  • Use social media to deliver Customer Service
  • Understand Customers
  • Manage personal performance and development
  • Promote additional products and/or services to customers
  • Principles of Customer Service
  • Understand employer organisations
  • Make telephone calls to Customers
  • Resolve customer complaints
  • Communication in Customer Service